Refund policy
At EnduraLife Nutrition, we are pleased to provide a 100% Customer Happiness Guarantee, underscoring our commitment to exceeding your expectations with every purchase.
We offer the convenience of replacements or refunds within a 30-day timeframe from the date of purchase. To initiate a request for a replacement or refund, or should you have any outstanding concerns about your order, we encourage you to contact us directly at support@enduralifenutrition. Your satisfaction remains our top priority, and we are committed to addressing and resolving any issues promptly and effectively.
EnduraLife Nutrition, LLC, reserves the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion.
Procedure for Merchandise Return and Reimbursement
Please adhere to the following process to facilitate the return of merchandise and ensure reimbursement:
Packaging:
Place the item(s) intended for return in the original packaging, if available
Documentation:
Include the original packing slip with the returned merchandise to ensure accurate processing.
Identification:
Clearly mark “RETURN” on the top of the packing slip.
Specify the items intended for return from the original order.
Shipping Address:
Address the package to:
EnduraLife Nutrition, LLC
attn: Returns
1640 Stockton St, Unit 330153
San Francisco, CA 94133
Shipping Method:
Ship the package using a carrier of your choice.
Shipping Fees:
To be paid by the original purchaser.
Liability Disclaimer:
Please be advised that we are not responsible for lost or stolen merchandise during the return shipment.
Reimbursement Process:
Once your return is received and processed, the credit card account used for the original purchase will be credited with the corresponding reimbursement amount.
Your adherence to this process is appreciated. If you have any inquiries or require further assistance, please do not hesitate to contact our customer service team. Thank you for your cooperation.